Refund policy

100% Happy Hair Guarantee

Hey, Curlfriend! Here's a quick and friendly guide on our Happy Hair Guarantee, return process, costs, and other important info. Our top priority is to make sure you're ALWAYS 100% thrilled with your purchase, because we love sharing the best products for your gorgeous curls, coils, and waves! If you're not totally in love with your order, don't worry – we've got you covered with a 30-day return/exchange policy to keep you smiling. 😊

Exchanges: 

Please email help@curlfriendcollective.com if you have any issues during the returns process.

 

ELIGIBILITY FOR RETURNS OR EXCHANGES: 

To be eligible for a return or exchange, the product must be:

• Unworn, unwashed, and undamaged. Product must be in original condition.  No oils, makeup, products, staining, etc. can be on the product.  
• Original tags must be attached.
• Product must be in its original packaging.
• If an item is returned and not in original condition, store credit will be issued. 
• Returns must be initiated within 30 days from the delivery date. 
• We can't accept returns bought on sale, during a promotion or gifts with purchase. 

Here’s what you need to know for a return or exchange. To make sure everything goes smoothly, please ensure that your product is:

• Still fresh and unworn, unwashed, and undamaged

• Cozied up in its original packaging
• And don't forget, we've got a 30-day window from the delivery date for you to initiate your return or exchange. Thanks for understanding, and we're just an email away to help if you need anything!

As a friendly reminder, we can't be responsible for any damages to an item after it's been used or washed, as we're not able to ensure the proper care once it's in your loving hands. Don't worry, though – our dyed silks are super pigmented, so it's totally normal if you see a tiny bit of color bleeding during the first few washes. To make sure you're treating your silk accessories with the love they deserve, please check out our care instructions. Thanks for understanding, and happy styling! 😊

Return Process:

Self Serve Returns & Exchanges :

A $9.99 return fee will be deducted from your refund.

When ready to start a return use this link to log in to your customer account https://shopify.com/55033299161/account 

Submit a return request and please allow 5-7 business days for a decision on your return request. If your request has been approved, please pay for and print your return label. Please note that for domestic returns you are able to pay for a shipping label via Curlfriend Collective. For international returns we are unable to provide you with a shipping label and you will be responsible for the full cost of return shipping through your chosen provider. Ensure you ship your products back with their original packaging. Remember, Curlfriend Collective can't be responsible for any lost or damaged packages during the return process, so wrap your order up nice and protected! Once your package has been received and assessed at Curlfriend Collective HQ, we are able to move forward with your exchange or refund!

 

Shipping and Return Costs:

Heads up that you'll be taking care of the $9.99 return shipping cost, when sending products back to our warehouse. For domestic returns you are able to purchase a discounted return shipping label to be sure your items return safely and on time. For international returns we are unable to provide you with a shipping label and you will be responsible for the full cost of return shipping through your chosen provider.  Remember, Curlfriend Collective can't be responsible for any lost or damaged packages during the return process, so wrap your order up nice and protected!

 

Refunds and Exchanges:

For eligible domestic orders, you can enjoy $4.99 exchanges without worrying about return shipping costs!  Once we get the returned product and check it out, we'll let you know if everything's good to go. If your return meets the requirements we shared earlier, you can choose between a full refund, store credit, or exchanging the product for something of equal value. We'll process refunds using your original payment method within 5 business days after approving the return. Keep in mind that shipping charges and shipping protection charges from the original purchase aren't refundable.

Damages/Lost Packages:

Be sure to inspect your order when it arrives, and let us know right away if anything's defective, damaged, or not what you ordered. We'll look into the issue and make it right. Check out our SHIPPING PROTECTION section to see if you qualify for an immediate replacement due to shipping damage or a lost package.

Exceptions:

We can't accept returns on discounted or promotional items, unless they're defective or damaged when you receive them. If there's a problem with your order or products, reach out to us at help@curlfriendcollectibe.com, and our Curlfriend Support Team will ensure you are taken care of to the best of our abilities.

 

If you have any questions or concerns about our return policy, feel free to get in touch with our customer support team at help@curlfriendcollective.com. We're here to help and make sure you're happy with your Curlfriend Collective experience.

P.S. This return policy is effective as of the date of purchase and might change without notice. You can always check our website or ask our curlfriend support for the latest return policy info.

 

SHIPPING PROTECTION